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Cancellation Policy

CANCELLATION & REFUND POLICY

Last Updated: July 18, 2026

At Bookkashmirhotels.com (operated by Ambraoleia Hospitality Private Limited under Director Mr. Arvind Kumar Mishra), we aim to provide a transparent and fair booking experience. Because we operate as an Online Travel Agency (OTA) marketplace, cancellation rules are structurally tied to the individual policies of our independent properties (hotels, houseboats, resorts, villas, and homestays).

By placing a booking on this Platform, you explicitly accept the cancellation and refund terms outlined below.

1. STANDARD CANCELLATION TIMELINES

Cancellation terms vary based on the specific property tier, room type, and dynamic season rate chosen at checkout. The exact applicable policy is clearly displayed on the hotel detail page and your booking voucher.

The standard baseline structure across most properties is as follows:

  • Cancellation requested 15 days or more prior to check-in: 100% refund of the booking amount (minus a nominal payment gateway transaction fee of up to 3%).
  • Cancellation requested between 7 to 14 days prior to check-in: 50% refund of the gross booking amount.
  • Cancellation requested less than 7 days prior to check-in: No refund (100% retention charge applies).
  • No-Show or Early Departure: In the event of a guest no-show or an unannounced early check-out, 100% retention will be charged by the property, and no refund will be issued.

2. SPECIAL GRACE PERIOD FOR HOMESTAYS, VILLAS, AND HOSTELS

In strict alignment with our platform’s partner frameworks, for bookings made in respect of specific non-hotel properties (including Villas, Homestays, Cottages, Apartments, and Hostels):

  • If your booking is confirmed at least 7 days prior to the check-in date, you are entitled to a 24-hour Grace Period beginning exactly from the time of booking confirmation.
  • Cancellations made within this 24-hour window will receive a 100% full refund, and no cancellation fees or retention charges will be imposed by the host or platform.

3. FORCE MAJEURE & KASHMIR REGIONAL DISRUPTIONS

We understand that travel to Kashmir can occasionally be impacted by unpredictable localized events.

  • Official Closures: If travel is rendered physically impossible due to verifiable Force Majeure events—such as major natural disasters, sudden government-mandated travel bans, or official, prolonged closures of the Jammu-Srinagar National Highway (NH 44)—the platform will coordinate closely with the property partners.
  • Fulfillment Priority: While standard property terms apply to general flight cancellations, in proven acts of God or structural highway blockades, we will work diligently to secure either a free date-amendment/credit voucher or a mitigated refund, subject to individual hotel/houseboat operator confirmations. No platform retention fees are applied under valid Force Majeure constraints.

4. PLATFORM-INITIATED CANCELLATIONS & GUEST PROTECTION

To protect our users from misleading or unfulfilled inventory:

  • In the extreme event that a Property Partner fails to honor your confirmed booking (such as overbooking errors or sudden structural maintenance issues), Bookkashmirhotels.com will immediately step in to assist.
  • We will attempt to arrange an alternative accommodation of a similar or higher category in the closest available vicinity.
  • If a suitable alternative cannot be arranged, or if you choose to decline the alternative, we will process a 100% immediate refund of your booking transaction value. The Company holds no liability for secondary or consequential travel expenses (e.g., flight changes).

5. HOW TO PROCESS A CANCELLATION

All cancellation requests must be logged formally to establish an accurate timeline:

  1. Log in to your user dashboard on https://bookkashmirhotels.com and navigate to your bookings tab, or click the cancellation modification link provided in your email confirmation voucher.
  2. Alternatively, you may submit an express cancellation request via our dedicated customer support portal or text channel as designated on our contact page.
  3. The timestamp of your digital request submission is what determines the applicable refund slab.

6. REFUND DISBURSEMENT TIMELINE

  • Once a refund is formally approved under the applicable policy terms, the payment will be routed back to the original payment source (Credit Card, Debit Card, NetBanking, or UPI wallet) used at checkout.
  • Due to standard banking settlement cycles and automated gateway processing timelines, approved refunds typically take 5 to 7 working days to reflect in your account statement.

7. GOVERNING LAW & LEGAL DISPUTES

This Cancellation Policy is governed by and interpreted under the laws of India. Any structural disputes, claims, or grievances concerning refunds or service shortfalls that cannot be mutually resolved by our customer care desk will fall under the exclusive jurisdiction of the competent courts of New Delhi, India.